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Desktop Support Specialist

Company: Garden State Growers Llc
Location: North Bergen
Posted on: May 6, 2022

Job Description:

This position is 2nd Shift. Contract to Hire Perform on-site analysis, diagnosis, and resolution of complex desktop/help desk problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Construct, install, and test customized configurations based on various platforms and operating systems. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer and resolve issues with associated end-user workstation network software products. Assist in receiving and responding to incoming calls, pages, and/or work orders regarding desktop problems. Make recommendations to enhance operations and availability. Create and maintain IT documentation. Support security policies in the implementation, monitoring and auditing of IT services, applications and WAN/LAN infrastructure. Provide suggestions and feedback to fellow coworkers and management on system enhancements or process improvements. Coordinate appropriate resources to resolve problems in a timely fashion. Reports status of projects and assignments to management on a regular basis. Perform other duties as assigned. Position Specifications Minimum 2-3 years related experience required Experience with SCCM Proven problem-solving and troubleshooting skills. Hands-on hardware/software troubleshooting experience. Working technical knowledge of current protocols, operating systems, and standards. Able to read and understand technical manuals, procedural documentation, and OEM guides. Strong understanding of network services including Active Directory, DNS, and DHCP. Must be able to effectively communicate and interface with all levels of staff from clerical to executive management. Must be organized, a self-starter, and must have the ability to prioritize Jobble

Keywords: Garden State Growers Llc, North Bergen , Desktop Support Specialist, Other , North Bergen, New Jersey

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