NorthBergenRecruiter Since 2001
the smart solution for North Bergen jobs

Customer Service Supervisor - Video Repair Call Center

Company: Spectrum
Location: North Bergen
Posted on: November 20, 2020

Job Description:

This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service . MAJOR DUTIES AND RESPONSIBILITIES Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Actively and consistently support all efforts to simplify and enhance the customer and employee experience. Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. Monitor individual and team performance to ensure performance and quality standards are met or exceeded. Assist team with escalated customer issues. Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching. Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. Ensure Kronos payroll system is properly accounted for and accurately updated for team. Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management. REQUIRED QUALIFICATIONS Required 5-7 years experience with Customer service in a call center environment Required min. 3 plus years experience as a Supervisor managing 10 people is a must The work schedule will be 1:00pm-10:00pm with two days off during the weekdays, work all/most holidays Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Good vision, including peripheral, and ability to adjust focus Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills Education High School diploma with some college course work in business or related field; or equivalent experience WORKING CONDITIONS Office environment Exposure to moderate noise level Hours may vary EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Keywords: Spectrum, North Bergen , Customer Service Supervisor - Video Repair Call Center, Other , North Bergen, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with Uber Eats this Fall
Description: Deliver with Uber Eats this Fall Doylestown, PA 2854 C2-713053 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Earn cash this Fall. Deliver with Uber
Description: Earn cash this Fall. Deliver with Uber Levittown, PA 2854 C2-737076 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Earn Fall Money - Deliver with Uber
Description: Earn Fall Money - Deliver with Uber Levittown, PA 2854 C2-761088 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020


Earn cash this Fall. Deliver with Uber
Description: Earn cash this Fall. Deliver with Uber Philadelphia, PA 2854 C2-737131 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Delivery Driver - Weekly Pay
Description: Delivery Driver - Weekly Pay Levittown, PA 2854 C2-645025 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Part-Time Delivery - Uber Eats
Description: Part-Time Delivery - Uber Eats Philadelphia, PA 2854 C2-11611 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Find the best trucking job in seconds.
Description: Don't settle, allow our matching tool to find the best options for you based on your qualifications, experience, and preferred freight type. - Find the best driving jobs in the trucking industry
Company: OTR Driving
Location: Westport
Posted on: 12/2/2020

Flexible Schedule - Deliver using your scooter
Description: Flexible Schedule - Deliver using your scooter Quakertown, PA 2854 C2-695186 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Earn Fall Money - Deliver with Uber
Description: Earn Fall Money - Deliver with Uber Doylestown, PA 2854 C2-761077 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Deliver with Uber - Flexible Gig
Description: Deliver with Uber - Flexible Gig Levittown, PA 2854 C2-59575 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Levittown
Posted on: 12/2/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

North Bergen RSS job feeds