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North Bergen Bilingual Spanish Customer Service Representative

Company: Premiere Response
Location: North Bergen
Posted on: March 17, 2020

Job Description:





North Bergen Bilingual Spanish Customer Service Representative

North Bergen, NJ

RESPONSIBILITIES:



  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product/service issues and concerns
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
  • Handle numerous customer inquiries promptly, accurately and efficiently
  • Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

    TRAINING:



    • Product training (Understanding of our clients' range of products, ingredients, application, adverse effects, etc.)
    • Systems training (How to use CRM and ACD Tools)
    • On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
    • On-line training








      QUALIFICATIONS:



      • Previous experience in customer service
      • Must be fluent in English and Spanish (written and verbal)
      • Ability to prioritize and multitask
      • Positive and professional demeanor
      • Excellent written and verbal communication skills
      • Minimum Associates degree, bachelor's preferred
      • Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
      • Strong problem-solving skills







Keywords: Premiere Response, North Bergen , North Bergen Bilingual Spanish Customer Service Representative, Other , North Bergen, New Jersey

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