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Manager, Technical Writing

Company: iCIMS
Location: North Bergen
Posted on: January 4, 2022

Job Description:

As Manager, Technical---Writing---you'll lead the---technical writing team responsible for partnering---with product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, API/developer documentation for, and more. You will lead---the team and the company to evolve and scale content to meet the needs of an best-in-class SaaS company operating at scale and serving Enterprise customers.--

  • Manages and coaches the Technical---Writers to partner---with---product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, API/developer documentation for, and more---
  • Oversees daily activities of the Technical Writing group---
  • Provides guidance and direction on documenting complex technical information, negotiating scope and deadlines, etc.
  • Contributes to overall strategic direction of solutions and ensures alignment with overall departmental initiatives and SDLC---
  • Establishes and/or maintains a document control system to manage approvals and track documentation changes and updates------
  • Proactively identifies opportunities that need documentation by understanding support requests and working directly with end users and evaluating their feedback---
  • Establishes and/or maintains a documentation request system to manage change requests or requests for new content to ensure knowledge base is up-to-date and comprehensive---
  • Works cross-functionally to identify opportunities for process improvement------
  • Acts as the liaison to various cross-departmental teams to articulate impacts to their organization and ensure---said impacts are---documented accurately and effectively---
  • Serves as lead for integration of content with complementary systems & programs (i.e.---Training, in-platform)---
  • Identifies opportunities for new or updated content by monitoring/reporting on search behavior of content consumers---
  • ---Validates accuracy and completeness of documentation by observing product use and independently testing features/functionality---
  • Serves as lead author/editor for new technical documents and publications as required---
  • Edits and updates existing documentation as needed to ensure documents are of the highest quality---
  • May provide coaching and mentoring for various internal teams to ensure documentation is clear and serves the purposes intended---
  • Partners with Marketing & Training Teams to ensure documentation is maintained on the appropriate sites------
  • Adheres to proper English writing and grammar rules---
  • Establishes and/or maintains the---Style Guide and---ensures adherence to---quality assurance standards---
  • Consistently ensures that business is---conducted with integrity at all times---and that behavior aligns with iCIMS policies, procedures, and core competencies7+ years of---experience in technical documentation and writing---Ability to lead---and direct the work of others and helps ensure the work of the team aligns with overall department initiatives---Familiarity with DITA, XML, and the introduction/implementation of such structures/formats a plusFamiliarity with content reuse and CMS/CCMS, and the introduction/implementation of such systems a plusExperience with localization, including translating product documentation---Very high level of organizational skills and the ability to layout information logically------Strong proficiency---in writing, and editing technical material including (but not limited to):--- technical---articles, reports, brochures, and/or manuals---A proven ability to plan, undertake, and finish activities to achieve high quality results, including the ability to set and manage priorities---for self and direct reports---judiciously---Computer literate; proficiency with Microsoft Office (PowerPoint, Excel, Outlook)---

Keywords: iCIMS, North Bergen , Manager, Technical Writing, IT / Software / Systems , North Bergen, New Jersey

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