Payroll Associate - Home Care Experience a PLUS! (Must Speak Chinese & Spanish)

Company: True Care
Location: New York City
Posted on: February 16, 2026

Job Description:

Job Description Job Description Salary: $21-$23/hr Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area, upstate New York and Westchester. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in sta, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Job Title: Payroll Associate Reporting to: Payroll Manager Job Summary The Payroll Associate is responsible for the accurate processing of caregiver timesheets, which include processing timesheets, reaching out to caregivers for missing timesheets and answering payroll related questions. He/She provides continuous training and education to caregivers on IVR, EVV and ESS software. In order to help eliminate manual timesheets and enhance the electronic timesheets system. Provide continued support to the Payroll team. Job Responsibilities: Reach out to caregivers for missingtimesheets and advise them on the correct submissionprocess Educate our caregivers on electronictimesheet submission Successfully utilize our paperless timesheet software Educate caregivers on electronic EVV verification Oversee and educatecaregivers on EVV & ESS setup Audit all mail, faxed and emailed timesheets received Audit, approve & enter timesheets on a weekly basis to maintain and minimize payroll delays & discrepancies Maintain visit compliance for all confirmed visits Communicate with caregivers regarding incomplete or inaccurate documentationand timesheets Collaborate with internal departments Reporting: Pre-billing, missed visits etc. Provided detailed information on wage parity benefits Answer and assist phone calls Support payroll team Job Requirements: Fluency in Chinese and Spanish is required Experience using either Viventium or HHA Exchange is a plus High School diploma/GED equivalent Knowledge of financial/ payroll related software, and industry Analytical thinker Confident with numbers Strong organizational and communication skills True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

Keywords: True Care, North Bergen , Payroll Associate - Home Care Experience a PLUS! (Must Speak Chinese & Spanish), Human Resources , New York City, New Jersey