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Housekeeping Manager - Radisson Blu Chicago

Company: Imperial Dade
Location: North Bergen
Posted on: May 7, 2022

Job Description:

Job Description Summary The Housekeeping Manager assists the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, and other assigned areas. Coordinates all functions of the Housekeeping department and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. Essential Duties and Responsibilities Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu overall mission, vision values and strategies Develops and implements strategies for achieving department goals Participates in the implementation of marketing and sales strategies that support achievement of the hotels goals Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals Participates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate Inspects rooms and public space areas continually Ensures that the rooms and public space areas are spotless and continually restocked and straightened Implements process for providing employees with customer service, technical and safety training on an ongoing basis Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Supervises the operation (and/or outsourced relationship) with the laundry Monitors assigned departments with compliance to safety standards Coordinates room availability with the Front Office Manager Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Determines appropriate staffing levels for forecasted business and schedules employees accordingly Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest. Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitalityby Jobble

Keywords: Imperial Dade, North Bergen , Housekeeping Manager - Radisson Blu Chicago, Hospitality & Tourism , North Bergen, New Jersey

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