Behavioral Health Tech, ER
Company: Hackensack Meridian Health
Location: North Bergen
Posted on: January 19, 2023
Job Description:
Description: How have you impacted someone's life today? At
Hackensack Meridian Health our healthcare teams are focused on
changing the lives of our patients by providing the highest level
of care each and every day. From our hospitals, rehab centers and
occupational health teams to our long-term care centers and at-home
care capabilities, our complete spectrum of services will allow you
to apply your skills in multiple settings while building your
career all within New Jersey's premier healthcare system. Provides
support and assistance to patients, visitors, and staff within the
hospital's Emergency Department, with a focus on safely and
successfully containing situations involving behavioral
difficulties.Responsibilties:
- Participate in interdisciplinary collaboration for planned
patient care from ER admission through ER discharge. Interact with
identified patients, based on physical, psychosocial, education,
safety, and related criteria appropriate to the patient's age.
Document in the patient's record as needed.
- Interact with identified patients to maintain a safe
environment through verbal skills and, when needed, through
physical measures, which may include forms of restraint. Responds
to all potential situations of patient, family, and visitor
conflict, both emergent and non-emergent.
- Coordination and ongoing communication with security staff,
nursing staff, medical staff and mental health staff to provide
safe patient care and to receive instructions on which patients
need assistance.
- Assist identified patients with Average Daily Living Skills,
including dressing/undressing, and with patient engagement with
reading material, television, food, and other appropriate means for
helping patients remain calm. This includes observing patient
behavior, listening to patient concerns, and documentation of
interactions with patients in the electronic medical record
- Reports all untoward observations and changes in patient
condition to the RN.
- Be competent in using, and managing of, the hospital's
telepsychiatry equipment in the emergency department. Assist
psychiatry and mental health staff during telepsychiatry contacts
with patients and/or ER staff.
- Assist emergency department staff in maintaining a clean and
safe workplace. Useobservational and critical thinking to identify
potentially hazardous situations and persons and to notify
appropriate staff and intervene with patients and visitors whenever
needed.
- Provide information and direction to patients, guests, and
staff as needed. Act as an ambassador for the hospital by setting a
positive tone and by solving problems, when they arise, through
direct intervention or through engaging with other staff.
- At the direction of the Director of Mental Health, or his
designee, be available to assist in basic emergency department
functions including, but not limited to, assisting
upset/bereaved/impaired patients, visitors, and family members in
the ED and its waiting area; assisting with crowd control and
direction during any surge of patients/visitors to the emergency
department; assist patient relations staff in the ED to resolve
potential patient problems and complaints.
- Deliver excellent patient care and service, resulting in
positive patient satisfaction scores for the hospital.
- Assists in admission, transfer and discharge of patients
- Participate in emergency department huddles, staff meetings,
and performance improvement initiatives.
- Performs one-to-one observation of patients as assigned
- Understand and enforce all hospital policies and procedures
relevant to patient care in the emergency room setting. Practices
safety by observing established hospital policies and procedures
and assures the safety and security of patients and staff at all
times.
- Demonstrates knowledge of Infection Control and Isolation
Procedures and hand washing before, and after, each patient
contact.
- Adheres to current HIPAA regulations regarding patient
confidentiality
- Communicates all pertinent patient information to oncoming
shifts.
- Maintains a neat and orderly office space with all confidential
material out of sight of all patients and members of the public.
- Performs other duties as assigned. Qualifications: EDUCATION:
High School Diploma Required, Associate's Degree preferred. BLS/CPR
certification from the American Heart Association requiredBilingual
in Spanish/English preferred. WORK EXPERIENCE: Experience in an
emergency room setting or mental health preferred
Keywords: Hackensack Meridian Health, North Bergen , Behavioral Health Tech, ER, Healthcare , North Bergen, New Jersey
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