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Behavioral Health Tech, ER

Company: Hackensack Meridian Health
Location: North Bergen
Posted on: January 19, 2023

Job Description:

Description: How have you impacted someone's life today? At Hackensack Meridian Health our healthcare teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey's premier healthcare system.

Provides support and assistance to patients, visitors, and staff within the hospital's Emergency Department, with a focus on safely and successfully containing situations involving behavioral difficulties .


  • Participate in interdisciplinary collaboration for planned patient care from ER admission through ER discharge. Interact with identified patients , based on physical, psychosocial, education, safety, and related criteria appropriate to the patient's age. Document in the patient's record as needed.
    • Interact with identified patients to maintain a safe environment through verbal skills and, when needed, through physical measures , which may include forms of restraint . Responds to all potential situations of patient , family, and visitor conflict, both emergent and non-emergent.
      • Coordination and ongoing communication with security staff, nursing staff, medical staff and mental health staff to provide safe patient care and to receive instructions on which patients need assistance .
        • Assist identified patients with Average Daily Living Skills , including dressing/undressing, and with patient engagement with reading material, television , food , and other appropriate means for helping patients remain calm. This includes observing patient behavior, listening to patient concerns, and documentation of interactions with patients in the electronic medical record
          • Reports all untoward observations and changes in patient condition to the RN.
            • Be competent in using, and managing of, the hospital's telepsychiatry equipment in the emergency department. Assist psychiatry and mental health staff during telepsychiatry contacts with patients and/or ER staff.
              • Assist emergency department staff in maintaining a clean and safe workplace. Use observational and critical thinking to identify potentially hazardous situations and persons and to notify appropriate staff and intervene with patients and visitors whenever needed.
                • Provide information and direction to patients, guests, and staff as needed. Act as an ambassador for the hospital by setting a positive tone and by solving problems, when they arise, through direct intervention or through engaging with other staff.
                  • At the direction of the Director of Mental Health, or his designee, be available to assist in basic emergency department functions including, but not limited to, assisting upset /bereaved/impaired patients, visitors, and family members in the ED and its waiting area ; assisting with crowd control and direction during any surge of patients/visitors to the emergency department; assist patient relations staff in the ED to resolve potential patient problems and complaints.
                    • Deliver excellent patient care and service, resulting in positive patient satisfaction scores for the hospital.
                      • Assists in admission, transfer and discharge of patients
                        • Participate in emergency department huddles, staff meetings, and performance improvement initiatives .
                          • Performs one-to-one observation of patients as assigned
                            • Understand and enforce all hospital policies and procedures relevant to patient care in the emergency room setting . Practices safety by observing established hospital policies and procedures and assures the safety and security of patients and staff at all times.
                              • Demonstrates knowledge of Infection Control and Isolation Procedures and hand washing before, and after, each patient contact.
                                • Adheres to current HIPAA regulations regarding patient confidentiality
                                  • Communicates all pertinent patient information to oncoming shifts.
                                    • Maintains a neat and orderly office space with all confidential material out of sight of all patients and members of the public.
                                      • Performs other duties as assigned.

                                        Qualifications: EDUCATION:

                                        High School Diploma Require d , Associate's Degree preferred .

                                        BLS/CPR certification from the American Heart Association required

                                        Bilingual in Spanish/English preferred.

                                        WORK EXPERIENCE:

                                        Experience in an emergency room setting or mental health preferred

Keywords: Hackensack Meridian Health, North Bergen , Behavioral Health Tech, ER, Healthcare , North Bergen, New Jersey

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