Customer Logistics Lead
Company: Ferrero
Location: Parsippany
Posted on: April 28, 2024
|
|
Job Description:
Job Location: ---Parsippany---Company descriptionFerrero is a
family-owned company with a truly progressive and global outlook
and iconic brands such as Nutella--, Tic Tac--, Ferrero Rocher--,
Raffaello--, Kinder Bueno-- and Kinder Surprise--. As the love for
our brands continues to grow, so too does our global reach.
Represented in more than 50 countries, with products sold in more
than 170, the Ferrero Group is loved by generations around the
world. The secret to our global success? 38,767 --dedicated
employees who celebrate care and quality to craft a business,
careers and brands we are proud of. Join us, and you could be one
of them.About the Role:The Customer Logistics Lead is responsible
for helping maintain customer relationships, serving as the first
escalation point for service issues, and running analytics for
day-to-day operations. This role is responsible for training and
coaching a team of Customer Logistics Analysts in customer
logistics tools and etiquette. The Customer Logistics Lead helps
drive customer loyalty and achievement of the company's sales and
revenue objectives by delivering exceptional customer
logistics.About the Role:The Customer Logistics Lead role is key to
Customer Logistics Execution and typically has a 60:40 split
between managing day-to-day operations and processing orders. The
position holds responsibility to ensure right skills and resources
are available to deliver the monthly channel volume and in planning
daily operations as well as supporting team in processing orders.
The role is also central to ensuring right communication to all
Cross functional stakeholders in the Order-to-Cash transaction
process.----Main Responsibilities:The Customer Logistics Lead is
responsible for maintaining a positive relationship with our
customers by answering questions, solving problems and addressing /
escalating issues as needed. This position is also responsible for
managing the Order-to-Cash cycle from efficient order receipt to
on-time delivery using SAP Order Management, Microsoft Excel, and
various proprietary systems. The ideal candidate will be able to
anticipate potential issues and facilitate their resolution. This
will require strong communication skills to gather and disseminate
pertinent information both within and outside of the
organization.Guide Customer Logistics Analysts to drive delivery of
exceptional customer logistics, specifically:------- --Coach and
motivate Customer Logistics Analysts to meet KPI targets.-------
--Identify and implement ways to increase overall team performance
and efficiency.------- --Ensure the team has the knowledge and
skills to meet customer expectations.------- --Collaborate with
peer Customer Logistics Team Leaders to ensure alignment on best
practices.Assist in developing and maintaining strong,
collaborative customer relationships, specifically:------- --Ensure
customer orders are correctly processed, including invoices,
pricing, shipping, and deliveries.------- --Manage escalated
customer logistics issues, including coordinating when necessary,
with the appropriate individual or functions.------- --Monitor and
manage customer KPIs and scorecards and develop service improvement
plans for KPIs that fall below designated thresholds.Analyze
customer logistics issues and drive service-level improvements,
specifically:------- --Collect and analyze customer feedback to
identify and root cause customer logistics issues.------- --Execute
service improvement plans to better meet customer
requirements.------- --Communicate regularly with internal
stakeholders to drive implementation of service improvements.Drive
change and continuous improvement throughout the customer logistics
organization, specifically:------- --Be a positive force for change
and inspire others to change.------- --Recommend and develop
process and system improvements and communicate recommendations to
the Customer Logistics Manager.------- --Understand company
objectives and take action to drive achievement of those
objectives.Exemplify and drive adherence to quality, safety, and
compliance standards, specifically:------- --Model adherence to
quality, compliance and/or safety requirements, and monitor the
team's adherence to these standards.------- --Complete all quality,
safety, and compliance training within defined deadlines, and
motivate others to do so.------- --Report any quality, safety, or
compliance incidents to the appropriate individuals, and take
immediate corrective action.--Who we are looking for:This role
requires a bachelor's degree in Supply Chain Management, Logistics,
Business Administration, Engineering, or a related field.This role
requires three to five years' experience in customer logistics
and/or order management and one to two years' prior
supervisory/managerial experience, preferably in the Fast-Moving
Consumer Goods (FMCG), preferably Food & Beverage space.-------
--Solid understanding of Transportation, Warehousing, and Supply
Chain best practices------- --Strong SAP navigation skills-------
--Advanced skills in Microsoft Excel (VLOOKUP, Pivot Tables)-------
--Intermediate skills in preparing effective presentations with
Microsoft PowerPoint------- --Experience with VMI, EDI a plusHow to
be successful in the role and at Ferrero:Consumers, quality and
care are at the heart of everything we do. So, to be successful at
Ferrero, you'll need to be just as consumer and product centric as
we are - dedicated to crafting brilliant results for consumers
around the world.--Diversity StatementFerrero is committed to
building a diverse and inclusive culture in which all employees
feel welcomed and appreciated and have the same opportunities. We
believe all of our people are equally talented in their own way. In
nurturing the curiosity and natural abilities of our employees, we
provide them, generation after generation, the means to succeed
personally and professionally, enabling them to craft their journey
at Ferrero. The diversity of our talents is what makes our work
environment multicultural, innovative and highly rewarding.Ferrero
N.A. provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability, or genetics
Keywords: Ferrero, North Bergen , Customer Logistics Lead, Professions , Parsippany, New Jersey
Click
here to apply!
|